Distran is a fast-growing, award winning, Swiss high technology company producing an extraordinary product: a sensor that literally sees the sounds. Our unique product is used by major global players in Oil and Gas, Chemical, Power and even Space Exploration to detect gas leaks before they become dangerous to either humans or the environment. With strong growth in 35+ countries, our company continues to expand thanks to our amazing people passionate about innovation, climate change and protecting the environment. Due to strong growth in several territories and due to expansion in our customer base, we are looking for a colleague to join us as Application Engineer. The role will focus on maintaining and increasing customer satisfaction and experience with the Distran products in the after-sales process, by implementing an effective delivery of customer training and technical support. About the role: - Ensure technical training programs fit the needs of the customers – asses specific questions/ needs and create or adapt the necessary training methods, materials and processes. - Organize and conduct internal and external product trainings to customers, sales organization and distributors, either at customer’s site or remotely. - Develop new training materials (presentations, manuals or videos) and further improve existing ones. Managing technical documentation such as User Manuals, Start Guides or FAQ’s. - Support in writing white papers, journal publications, technical competitions, etc. - Gather information collected at customer site about product performance as well as operational market intelligence. - Assure technical support to customers by closely working with the development team Your profile: - Graduated with a Bachelor’s or Master’s degree in Engineering, Electronics, Physics, Chemistry or related. - Previous experience in technical customer support is an advantage. - Good technical writing skills. Previous technical and/or scientific publications are beneficial. - Technical training or teaching experience is highly desirable. - Ability to interdisciplinary work across all levels, functions, and regions. - Driven by helping others, customer focused and a problem solver. - Composure, ability to deal with customer complaints in a diplomat way. - Good organization skills and flexibility- ability to work under pressure and handle multiple tasks with different priorities to cope with deadlines and competing demands. - Language: fluent in English and German (verbal and writing). French or other European languages are a plus. - Willingness to travel abroad approximatively 20% of the time. - Driving license. What we offer: Bringing a groundbreaking product from a nice technology to a market best seller is a rewarding social and professional experience. This job is for you if you like to give meaning to your work and have a strong impact on a product, on a company and on your professional growth. Thanks to the support offered in your role by highly experienced and established global teams in Sales, Marketing as well as in Customer Training and Support, you will be able to solve real customer needs while having exposure to multiple customers and industries and while working with hi-tech technology. Besides a competitive package, you will have the opportunity to grow with the company or in a further role in Sales, Product Management, Product Marketing as well as in Training and Development. Since the establishment of our offices our employees are also enjoying: - A flexible work environment with remote working days - Competitive compensation package - A central location in the heart of a vibrant neighborhood of Zürich - Engaging and weekly lunches with our small team, sponsored by us – we do like our food over here! Want to join? Please submit your application here: https://distran.swiss/about/career/customer-training-eng