Account management of hospitality and catering clients in Switzerland. Focused on customer retention and turning customers into advocates by providing an excellent onboarding and training, as well as encouraging customers to cross-sell or upsell. Collaborated with marketing and product to triangulate an effective customer retention strategy. Used tools such as Hubspot, FreshDesk, Mailchimp for customer relationship management, email campaigns, customer support, health metrics, and more.

Co-managed luxury events hosting up to 250 international attendees from accommodation to food to sponsoring and promotional materials. Coordinated charity raffles and silent auctions with a team of 5 people and 6 volunteers to raise CHF200'000. Assigned point of contact with event agencies and ticket agencies for events such as Grand Prix worldwide, Rolex Monte-Carlo Masters, Cirque du Soleil, and others. Created content for e-mail marketing campaigns. Interim Social Media Manager for 2 months. Generated reports of profit and loss analysis of flagship events.

Create blog content to attract prospects and engage current students of the school. Managed the school's Facebook, Twitter and Instagram accounts to grow number of followers and company's visibility.