Handling tickets and customers on a daily basis, doing 1-on-1 calls and creating video tutorials for the platform

Same as the customer service rep, plus I had the responsibility to manage a team of support reps. and do live QnA sessions for the platform called Kyvio

Handling a new product called Mailvio I was responsible for maintaining clean IPs and good deliverability and teaching clients how to best utilize their email marketing

I was the person responsible for the new Mailvio platform, from the deliverability aspect all the way to customer success and further development