In this role, I onboard new customers to our platform which includes defining the scope of the project whilst consulting and challenging them. I collaborate with our internal Sales team to ensure a successful implementation and sustainable long-term adoption of the platform. • Guide new customers through the planning, preparation, and implementation phase • Assist Pre-Sales to convert pilot opportunities into successful sales • Deliver interactive workshops (onsite and virtual) to multiple stakeholders including C-Suite • Onboard new hires and created training for their personal development plans • Create automated workflows with Zapier to decrease manual tasks and enable focus on value-adding activities

A client-facing role where I delivered virtual product training as part of customer on-boarding. I consulted customers on the business value of different features to maximise their use of the tool. • Provided continuous client support to ensure a smooth experience and successful project closure • Mentored new hires and delivered product knowledge and internal process training • I initiated and created an internal learning and development program which was taken by all new hires to scale up the on-boarding process. This enabled earlier contributions from new hires to their teams and clients.