
Eleonora Balbi
Location
Bern
Field of Study
Psychology
Expertise
Knack for product, data, customers and the outdoors
About
MSc in Psychology & Adventurer
With a passion for the outdoors, I decided it was time to leave the field of neurocognition research and to get exposed to the elements more often. After spending a year carrying my tent around the world and fixing flat tires without any spare tubes, I set my focus to help more than 30 million people to enjoy the outdoors. I am now looking for a new challenge, where I can combine my product management skills and my analytic mindset with psychology and (ideally) the outdoor industry.
Social Media:
Skills
Agile Leadership
Agile Project Management
Cognitive Psychology
Customer Interaction
Customer Surveys
Data Analysis
Digital Product Development
Digital Project Management
English
French
German
LaTeX
Neuropsychology
Psychology
Python
RStudio
UX
Open for
fulltime
cofounder
parttime
mentoring
Work Experience
komoot GmbH
2020-04 - 2022-04
B2C Support Manager
Remote
fulltime
Developed and lead internal workshops on feedback, de-escalation techniques, and process optimization Onboarded new employees Handled a large volume of user requests via e-mail
Swiss Distance Learning University
2017-11 - 2019-07
Scientific Research Assistant
Valais
parttime
Research assistant in the field of neurocognition Special focus on memory research Wrote scripts for statistical analyses in R independently Independent design of memory experiments with PsychoPy and Lab.js
UPK Basel
2017-01 - 2017-06
Scientific Research Internship
Basel-Stadt
internship
Research assistant at the Center for Affective, Stress, and Sleep Disorders Primary focus on heart rate variability during sleep and its influence on insomnia Secondary focus on the relationship between depression and sleep and the influence of sport therapy Independent statistical analyses with SPSS
Freelance
2019-06 - 2020-04
World by bike
Remote
freelancer
Self-supported bicycle trip around Europe, Asia and Africa Developed awareness of the difficulties that can come with cycling in various different countries Used analytical skills to find the cause of creaking sounds Extensive use of "hand and feet" communication Successfully managed to stay hydrated (on most days) Creative solutions to fix holes in my tent and sleeping mattress
ESS Montana
2011-12 - 2014-04
Snowboard Instructor
Valais
fulltime
Evaluated clientele's technique and skill level to improve their riding at their desired pace Developed riders skill level from beginner to advanced in private and group lessons Coached beginner and intermediate freestyle techniques to numerous riders aged between 4 and 80 years in English, German and French
Freelance
2022-09 -
Workshop Leader and Speaker
Remote
freelancer
Leading workshops and holding presentations for companies on various psychological processes (e.g. mental health and sports, learning and memory, motivation,...)
Freelance
2019-08 -
Author Adventure Blogs
Remote
freelancer
Writing blog articles for various companies and websites about outdoor adventures (camping, bike travel, events,...)
komoot GmbH
2022-03 - 2023-05
Product Manager B2C Support
Remote
fulltime
• Strategic yearly and quarterly planning for the further development of the product • Coordinating projects between designers and developers • Leadership and mentoring a team of 4 customer support managers • Statistical reports of daily, weekly and monthly perfor- mance and communication of these to other product squads
Academic Experience
University of Bern -
2017.08 - 2019.06
Master of Science, MSc in Psychology
University of Bern -
2014.08 - 2017.06
Bachelor of Science, BSc in Biology
University of Bern -
2014.08 - 2017.06
Bachelor of Science, BSc in Psychology