Manage from an operational point of view a team of 7 people delivering 1st level applications support based on ITIL framework. • Advise and help the team solve difficult requests. • Ensure the team's access to the tools needed for the daily activity. • Coordinate the testing of development implementations with teams from different locations. • Ensurechangemanagementandchangecontrolofallthenewsolutionswithin the perimeter. Achievements: • Productivity gain 0.5 FTE due to several improvements identified and implemented: activity automation, optimization of procedure and training plan. • Successful implementation of access right review procedure for the Bank's financial application.