Network design and implementation across 5 servers for 7 offices countrywide supporting a client base of 100,000+ customers. Network Support to answer customer inquiries and internal IT support for the offices. Maintenance of the previously mentioned 5 servers and associated hardware, applications, services, and settings. Provide technical assistance to staff to ensure efficient service delivery. Develop and monitor policies for the use of network resources by both the office and clients. Including securing the network through the use of a firewall as well as creating and maintaining network users/permissions to protect confidential information. Evaluate and recommend security improvements and system upgrades monthly. Test release of new products to minimize user impact and ensure compatibility throughout the year.

Developed expertise in fiscal device and software support for Zimbabwe Revenue Authority and query resolutions mainly focusing on customer relationship management nationally. Planning, oversight, management, and coordination of logistics support, and operations to ensure the smooth accomplishment of projects in compliance with Zimbabwe Revenue Authority national rules and regulations. Technical configuration and technical assistance and maintenance of over 1000 Zimbabwe Revenue Authority devices. and provided support to B2C and B2B Customers on day to day. Training of all staff and fiscal software and device vendors/ businesses nationwide. Develop, Nurture and maintain relationships with 1000+ businesses. This included daily client follow-ups and developing custom training procedures. Preparing reports on operational activity and effective business decisions that respond to operational needs.

Finding tenants for properties based in Mexico and the United States, Marketing using virtual platforms such as VRBO, AIRBNB, BOOKING.COM, Facebook, and Instagram. 4 in Mexico and 1 USA, Colorado Communication- handling all communication with over 100s of guests’ queries, concerns, and grievances. Coordinate communication with guests throughout the year. 5 per week on average for short-term rentals. Coordinate and scheduling travel for guests with private (animal friend) charter from destinations such as Costa Rica, Dallas, Texas. Property maintenance – conducting and overseeing repairs of all properties, organizing quarterly and annual general maintenance in a highly process-driven environment. Administration - Monthly processing of bills, for Vendors and service providers. Application of vacation rental licenses compliance with state laws. With an annual budget of 120k USD this includes Managing and organising calendars for the cleaning and maintenance staff. Preparing and drafting lease agreements and related documents with long term tenants. Reporting- preparing monthly and quarterly reports depicting revenue expenses, occupancy rates, and property performance.