Customer Success and Hardware Development Specialist with a proven track record in driving results in the CX and IoT industries:

► Served as Customer Success Manager for Forrester's FeedbackNow business unit, leading implementation and analysis of CX projects worth up to $200K with international clients, resulting in a 95% operability of the network supporting constant data capturing for the devices.
► Spearheaded new hardware development for the first touchless sentiment-capturing device as a Senior Service & Supply Associate at Forrester, selling 8,000+ units in the initial 6 months and creating 20+ training manuals & videos for all hardware troubleshooting to increase work efficiency during on-site client installations and maintenance.
► Managed stock warehouse operations and inventory of more than 50 SKUs as a Client Leader at Forrester, optimizing stock levels and ensuring seamless order fulfillment to meet customer demands.