Managed and facilitated over 250 players in popular online games such as Blackjack, Roulette, and Mega Ball, with an average of 6,000 games monthly and a success rate of 99.95%. Engaged with players in Portuguese and English through live chat, entertaining, and offering knowledgeable support related to game statistics, rules, and payouts. Also Strong customer service skills, including experience dealing with players and resolving issues in real-time. Compiled comprehensive performance reports for the studio, providing insightful recommendations to drive efficiency and increase profitability.

Demonstrated success in driving organic traffic growth, increasing it by 51% through the implementation of innovative digital marketing strategies. This result surpassed the traffic from the same period in the previous year. Achieved a significant portion of the S.M.A.R.T. goals set for the period through a strategic approach to communication planning. Conducted a comprehensive analysis of online media platforms and realigned the institution's online presence to align with its values, including a rebranding effort that further strengthened the online identity. Contributed to the production of engaging and educational content, creating over 10 hours of classes and video production practices. These efforts helped to attract and retain a dedicated audience and further enhance the institution's online presence.

Demonstrated a client-focused solid approach by accurately determining client needs and developing effective marketing strategies tailored to the client's target audience. Managed and monitored social media campaigns for clients with proficiency, including Facebook Ads and other relevant social media channels, to ensure maximum engagement and reach. Took charge of executing creative media plans and designing impactful advertising campaigns, utilizing a wide range of digital and print materials. Provided valuable input to developing promotional materials, campaign concepts, and client relations. Showcased exceptional project management skills by organizing a successful local artist showcase event, inviting 70 attendees, through effective collaboration with artists and art galleries. Demonstrated ability to bring ideas to life, fostering a creative and inclusive atmosphere.

Provided support to the production team by attending daily meetings with partners and the production crew, contributing to discussions, and providing timely assistance regarding the festival production. Took on a hands-on role in delivering weekly video workshops for migrants and refugees, instructing students on the equipment and various production techniques. Contributed to the technical aspect of the film sessions by ensuring that all equipment was operating correctly, monitoring sound quality to ensure high-definition recording, and preparing files for upload to the computer for the screening Demonstrated strong organizational skills by maintaining an inventory of all equipment, ensuring that it was in good working order, and scheduling regular maintenance as required.

Experience in translating online educational courses from English to Brazilian Portuguese, ensuring accuracy, clarity, and cultural appropriateness in the content. Adept in adapting complex technical or scientific terms and educational materials, to make them accessible to a wider audience. Demonstrated ability to work with cross-functional teams to produce high-quality and comprehensive educational content in both languages.