Giulia Fiorio
Location
Zürich
Field of Study
Electrical Engineering & Information Technology
Expertise
IT Project Management
About
IT Project Manager
Engaged IT project manager with hardware and software experience in the financial sector and a background in engineering as well as economics.
Social Media:
Skills
Agile Leadership
Agile Project Management
Analytic Problem Solving
Bioengineering
C++
Critical Thinking
English
German
IT Risk Management
Microsoft Office
Product Management
Scrum
Stakeholder Management
Time Management
Open for
fulltime
Work Experience
UBS Switzerland AG
2022-01 -
POD Lead / Project Manager at Multichannel Contact Center Systems
Zürich
fulltime
- Leading a team (pod) as matrix manager and ensuring qualitative deliveries, risk management and team empowerment. - Manage a project to simplify the existing callflows and creating more efficient and digitized IVR menus and processes. - Stakeholder management around production and operational improvements of an existing call center application.
UBS Switzerland AG
2020-10 - 2021-12
Product Owner at Multichannel Contact Center Systems
Zürich
fulltime
Heading a project within the remote advice stream to enable a safe screensharing session. Main responsibilities were delivery management, technical configurations, creation of the support and operating model and conceptual product roadmap and vision.
Amstein + Walthert Progress AG
2020-02 - 2020-09
Student Assistant
Zürich
parttime
Supporting the project managers on their daily business.
UBS Switzerland AG
2019-02 - 2020-01
Intern at Multichannel Contact Center Systems
Zürich
internship
Heading a project to create a new channel for the contact center platform to route tasks from a new internal system “Digital Mailroom”. Supporting the release of Inbound Voice to the contact center platform in Zurich and directing the rollout of the same system in Hong Kong.
UBS Switzerland AG
2015-10 - 2019-01
Client Manager for Corporate and Institutional Clients
Zürich
parttime
Part time job (20%) in the contact center for corporate clients.
UBS Switzerland AG
2012-08 - 2015-07
Commercial Apprenticeship
St. Gallen
internship
Stages in several segments and teams.
Academic Experience
ETH Zurich -
2016.09 - 2021.02
Bachelor of Science, BSc in Electrical Engineering and Information Technology