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harshavardhan iyer

About

9+ years of PM, Strategy and operations

I have a Ci permit and do not require sponsorship. Immediately available. Projects and Products at iCure, Geneva. 9+ years of experience building world class products running agile and Waterfall projects in healthcare, education, food delivery, logistics and FMCG (ITC). Worked for 2 Unicorns (zomato and upGrad), Series A funded impact startup (blowhorn, funded by MSDF) and a Soonicorn (Medibuddy), Certified in JIRA by Atlassian. Worked on IC and Team management roles. Skilled at Launching Projects, Sourcing, PM, Market Research, NPS, Workforce planning, Quality Control, OKR Strategy, Monitoring and Execution.

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Skills

A/B Testing

Agile Project Management

Anaplan

Asana

Business Analysis Planning & Monitoring

Coaching & Mentoring

Confluence

Cost Reduction Planning

Digital Supply Chain

E-procurement

End-to-End Project Management

JIRA

Launch Operations

Microsoft Office

Operational Efficiency

Periscope

Process Excellence

Procurement

Product Management

Program Management

Quality Assurance Processes

SAP APO

SQL

Salesforce

Slack

Supplier Negotiation

Supply Network Planning

Workforce Management

Zendesk

Open for

fulltime

cofounder

mentoring

parttime

Work Experience

Medibuddy

2021-08 - 2022-08

Workplace
Group Manager
Location

Geneva

Employement type

fulltime

• Leading Strategic Supply Planning & operations for App and website based affordable online Doctor consultations for about 200k+ consultations per month with 800 Doctors • Managed the data analysis team and set up reporting to achieve 95th percentile time doctor response time TAT of 30 minutes • Project Management - Increase efficiency by creating a robust data mapping strategy to increase Google play ratings from 2.9 to 4.3 in a week, increase Tier 1 city doctors, Data Sanity, Cost reduction and Quality improvement - Defining and monitor OKRs and KPIs for Projects for successful completion and handover • Tools: JIRA, FIGMA, PowerAutomate - Achieved high efficiency in budget by reducing ‘Cost per Consult’ from $2.5 to $2 per consult - Enhanced customer experience by creating and taking Video FAQs live and reduced customer queries to 8% from 20%

upGrad

2020-07 - 2021-07

Workplace
Associate Director
Location

bengaluru

Employement type

fulltime

• Effective Risk Management by procuring 1500+ industry experts across areas like Data analytics, Business transformation, Digital marketing and Technology by accurate profile mapping and optimized costs • Scrum master for a Mentor-Mentee connect program - Developed an app to connect mentor and mentee; Estimated and managed project expenditure • Defined workflows to help the technical team design the application to facilitate connect between mentors and students - Defined KPIs for Gold Standard performance for a mentor • Awarded the ASPIRE award for exceptional display of core company values - Integrity and Excellence • Achieved cost reduction of 5% on Quarterly budget of $1Mil for Career services

zomato

2018-10 - 2020-07

Workplace
General Manager
Location

bengaluru

Employement type

fulltime

• Project Manager for sustainability and operations for Food Delivery app - Worked with the technical team to define workflows and design elements for Food Delivery app – increased cycles and e 2 wheelers to 20% from 0% • Digitized the sourcing and procurement of delivery partners for food delivery - Tracking and optimizing efficiency, Utilzation and Cost per delivery for a cluster of around 50 cities • Optimized Average Food Delivery time (23 min), Pick up to Drop Time (10 min), Utilization improvement (1.8), Shutdown (15% to 5%) for food delivery - Planned and led the delivery of 160000 Orders per day across Tier 1, 2 & 3 cities with around 9-10k live Delivery Partners daily. • Budget control - Reduced the cost per Order for food delivery by 25% to 38 Rupees

ITC

2017-07 - 2018-10

Workplace
Assistant Manager
Location

kolkata

Employement type

fulltime

• Managed digitization of Supplier Management program - Conceptualized and designed a Supplier Assessment System to rate the vendors and defined SLAs for enhanced supply chain management • Co led RFPs, RFQs, Procurement strategy, Source to pay, Supplier management, Transporter freight negotiations for $60 Million budget across all categories spanning 200+ logistics vendors annually for FMCG. Handled Category spend of $12 Mil USD • Achieved 5% freight reduction and 40% TAT improvement in all courier/PTL/FTL movements for improved customer experience by negotiating, vendor development, category management and Supplier innovation • Responsible for S&OP, stock transfers and monitoring activities for OTIF inventory fulfilment • Improved Stock optimization and fill rates for category SKUs; Worked on supply chain process improvement projects

blowhorn

2015-05 - 2017-07

Workplace
Head of Supply
Location

bengaluru

Employement type

fulltime

• Led project to onboard 500 transporters across the city to facilitate effective transportation; Consulting projects with clients to improve their warehousing and Supply chain practices; Improved costs, reduced TATs and invoicing Lead times • Client Engagement Manager for key accounts in ecommerce, Pharma, Telecom, Groceries, FMCG, Furniture and Shipping • Managed a key project to improve the driver utilization level (Increase up to 84% from 23% with the help of a 20 s GPS assignment algorithm) for cost efficiency; improved supply chain cycle time for clients • Formulated pricing portfolios for C2C, SMEs and B2Bs based on extensive surveys, costing and market-based scenarios.

iCure SA

2023-02 -

Workplace
Project and Product Manager
Location

Geneva

Employement type

fulltime

 Successfully developed and directed Agile project schedules and resource plans for product development projects, custom integration projects, technical improvement initiatives, and DevOps implementations  Single-handedly established Quality Management System and Infosec systems to get iCure certified of ISO 27001 and ISO 13485 awarded by TUV Austria, fostering alignment with external parties  Curated iCure’s technical Roadmap, resulting in 20% increase in growth opportunities and onboarded 3 new clients in 10 months  Converted business requirements into detailed specs for a number of growth features and initiatives, coordinating their delivery with engineering, resulting in 45% pace improvement in medical software development and deployment efficiency

Academic Experience

IIT Kharagpur -

 

2013.08 - 2015.05

Master of Business Administration, MBA in Operations

BIT, Bangalore -

 

2009.08 - 2013.05

Bachelor of Engineering, BE in Mechanical Engineering