• On-boarded new clients and conducted regular product training • Acted as the trusted advisor for a portfolio of accounts across the region, provided guidance on best practices and support for Oracle software to achieve customer satisfaction • Prepared and distributed systems material, data sheets and product knowledge, in compliance with standards • Liaised between different parties and kept everyone informed and with the same level of education regarding news, activities and events • Developed and implemented strategies for MENA organizations, coordinating with senior management and first line users • Developed partnerships with agencies to collaborate and maximize impact of solution. • Presented Oracle in events and meetings, through speeches, round tables and presentations

Performance Coaching: • Worked with Chief Engineer to assign employees to duties such as maintenance, repair, or renovation and obtained bids for additional work from outside contractors, pursuant to client and Lebanese law guidelines • Coached the new team members in property management areas and assigned tasks • Conducted and scheduled periodic performance evaluations • Developed training programs with third partied in association with succession planning Project Management: • Developed, gained consensus for, and implemented the management plan for assigned assets • Recommended, developed and coordinated projects that enhance the value of the office buildings • Participated in review of lease proposals and lease language, lease discussions, and negotiations • Planned and administered budgets, oversee achieving annual budgeted revenue, operating and capital expenses. Ensured timely and accurate reporting (monthly and quarterly)

• Acted as the trusted advisor for a portfolio of accounts across the region, provided guidance on best practices and support for LinkedIn solutions to achieve customer satisfaction • Presented LinkedIn Economic Graph, and LI solutions to C-level clients and potential leads, as well as HR departments and end users • Acted as main point of contact regarding the partnership between LinkedIn and organizations, and developed strategic partnerships with clients to help tie product value to their business purpose • Collaborated with various departments within the clients organization such as HR, marketing and boards • On-boarded new clients and conducted regular product training • Created a roadmap for implementation and nurtured a positive client experience by continuous quarterly business reviews and follow up • Maintained an ongoing client education behavior on the significance of the purchased and potentially adopted solution, along with best practices and updates • Ensured optimal use and supported successful adoption to achieve quality results • Maximized client retention, success and increased renewal amounts • Built social presence and digital identity for clients • Oversaw development, implementation and success of strategy in place • Assessed and monitored performance of results versus original plan, and implemented adjustments • Regularly reviewed client KPIs to ensure they’re being met and client desired results are obtained • Regularly shared key industry insights with clients to help formulate strategies • Monitored, listened and responded to users while cultivating leads and sales • Organized Informed events and lead generating events with collaboration with the marketing team and provided client advocacy • Compiled report for management showing results (ROI) • Demonstrated ability to map out strategy and then drove that strategy proven by testing and metrics • Renewed and grew existing accounts across MENA by driving additional revenue