Recruit, hire, train and coach a global technical support team from ground up (5 engineers) · Implemented and evolved an ITSM platform (Redmine -> OTRS -> Jira Service Management) · Created and set a company-wide IT budget aligned with the company strategy · Led HQ and datacentre relocation, with zero downtime in core services · Designed and implemented a resilient, hybrid infrastructure for core services and dev CI/CD · Developed a digital collaboration strategy to improve global collaboration, implemented Office 365 · Created a corporate intranet that automated common use cases (Absence & Expense requests among others) with SharePoint & MS Power automate