- EC regulatory specialist Commerce: Created compliance protocols for +10,000 support agents - Delivered annual mandatory online certification for 10,000+ agents - Managed the tool revision process, across 5 sub-organizations - Launch manager for compliance critical products: Saved the support operation teams $500k/year by developing account switch automation capability Expert on incoming governmental regulations (Digital Markets Act & Digital Services Act

- Central Point-of-Contact for Google’s major strategic partners in the travel space (Deutsche Bahn, SNCF, Booking.com) - Coordinated and communicated product strategy and vision to partners - Collaborated across business organization teams - Sales, Google Cloud and Mobile - Negotiated new and updated partnership deals to align with product vision in German, French and English - Product owner for Google Indoor Maps: - Launched new feature in 13 European countries - Planned operational resources and set the global road map

Research Project lead to estimate market entrance cost and facilitate potential product launch in Switzerland

- Provided and presented market analysis and actionable upsell opportunities for major retail advertisers (Sport Scheck, Adidas, Nike, eBay, Amazon etc.) - Compiled customer-focused market trends and campaign budget suggestions for Sales team - Liaised with German retail industry organizations (BEVH, HDE)