Leslie Salas
Location
Vaud
Field of Study
Psychology
Expertise
Project Coordination
About
PROJECT COORDINATOR
Having amassed over ten years of experience within all aspects of project management, administration, and logistics, I have developed expertise in managing and assisting extensive teams to the attainment of client satisfaction and company targets. As a result, my main areas of expertise include coordinating and supporting day-to-day operations, including all aspects of administration, logistics, and legal and compliance. Furthermore, I utilise organisation and analysis to operate multiple tasks at once without error, with the overarching aim of ensuring all work excels business objectives. Additionally, I am adept in developing key customer connections by efficiently and promptly solving prominent issues and queries, as well as preparing reports and other documentation swiftly, accurately and to a high standard. Likewise, I consider myself to be an innovative thinker who can detect more suitable ways of driving maximum efficiency across all processes. As a person, I possess necessary organisational skills, can concisely think in critical moments, and hold strong written and oral communication. Those personal skills have been essential in me being able to understand and convey complex information to both customers and colleagues. Ultimately, I am an ambitious and motivated individual that wishes to attain an immediate administrative role upon returning from maternity leave. To find out more, connect with me or send me an email at: [email protected]
Social Media:
Skills
Administration Jobs
Administrative Organization
Customer Service
Multiple Project Coordination
Project Coordination
Project Management Skills
Open for
parttime
fulltime
Work Experience
Global Pet Alliance
2018-07 - 2020-03
Relocation Coordinator
Remote from USA and Austria
fulltime
KEY ACHIEVEMENTS • Selected by senior stakeholders to handle the highest monthly projects into the most difficult countries (New Zealand, Australia, South Africa, and Singapore), as well as catering to the company’s most high-profile clientele • Lauded by senior management for enhancing internal system processes during a crucial company merger • Identified new cost-effective domestic and international partners; implementing subsequent procedural changes as such after discussion with the internal quoting department to exceed overarching business objectives • Dealt with all arising issues in a prompt manner; ensuring all processes and strategies remained on track RESPONSIBILITIES • Monitored quality control across all Global Pet Alliance and companies, including Pacific Pet Transport, Starwood Animal Transport Global Pet Relocation and My Pet Cab, LLC. • Managed government import regulations, while coordinating logistics for 40-60 monthly international pet moves • Cooperated with veterinarians, government entities, and airline personnel to facilitate pet move logistics • Resolved all client complaints and performed conflict resolution as the first point of contact for the company • Authored a variety of documents for clients and relocation companies, such as ‘how to guides’
WorldCare Pet Transport
2011-10 - 2018-06
LATAM Manager & Senior Counselor
Darien, CT, USA
fulltime
KEY ACHIEVEMENTS • Commended by ownership for leading WorldCare Pet to become a top organization in the pet shipping industry • Secured a number of business-critical leads in the Latin American market (Ford, GM, and Brookfield) through the forming of strong external relationships • Received the ‘Great Initiative Award’ in 2017 and ‘Customer Service Award’ in 2013 • Aided Lufthansa Airlines in developing the novel Live Premium program; an added exclusive service for dogs and cats who transit through Lufthansa’s FRA animal lounge at FRA airport • Conducted regular on-site client visits, leading to the developing of new relationships in Mexico, Panama, and Brazil • Chosen to handle the highest and most complex moves, such as exotic animals and strict country regulations • Praised internally for developing a high employee attrition rate, while mending a faltering brand image RESPONSIBILITIES • Acted as the main point of contact for Fortune 500 employees, such as Microsoft, Google, Apple, P&G, and Ford • Created and implemented programs to drive employee engagement, enrich client relations, and prosper efficiency • Maintained contact with key accounts to increase interaction cadence and build stronger connections • Administered various day-to-day activities, including travel booking, permit obtaining, medical detail reviews, risk mitigation, paperwork collection, compliance adherence, and billing/payment processes • Recruited, mentored, and trained new hires, supporting development on a consistent basis • Attended several critical international meetings and conferences; collecting and utilizing all information relayed
Academic Experience
Pace University -
2005.09 - 2009.05
Bachelor of Arts, BA in Psychology