Lubos Cingel
Location
Geneva
Field of Study
Power Engineering
Expertise
Market Research
About
Customer experience professional
I am a customer experience professional with 7+ years of experience in Market Research industry, mainly focused on multi country projects delivery. I was able to grow fast within company - I have learnt how to be a good leader, how to become a partner for the most challenging clients and how to achieve success in both Czech Republic in Switzerland simply by sticking to: persistency, proper processes and innovations.
Social Media:
Skills
Account Sales Strategies
Agile Project Management
Business Development Consultancy
Business Representation
Client Services
Customer Experience
Data Analysis
Luxury Goods
Microsoft Applications
NGO
Power Engineering
Strategic Marketing Consultancy
Team Leadership
Open for
fulltime
parttime
cofounder
Work Experience
Ipsos SA
2019-02 -
Associate Client Service Director
Geneva
fulltime
Head of Channel Performance branch within CX Business Unit in Ipsos Switzerland: Business and Product development – Clients’ retention and activation Client Servicing and Project Management of local / multi-country programs Measuring and Improving Customer Experience across all channels and industries Leading one of the largest Channel Performance programs in Ipsos globally
Ipsos
2016-12 - 2019-02
Projects Director
Prague
fulltime
Head of Pitching & Projects department in Ipsos Global Support Center Managing team of 9 people Responsible for pricing, pitching and delivery of multi-country programs in Ipsos globally Proposals and pitches presentations Negotiations with internal / external providers Innovations and best practice sharing
Ipsos
2016-04 - 2016-12
Account Manager
Prague
fulltime
SPOC for local & international clients: Client service, data analysis, results / insights delivery and presentations Budgeting, project design, setup and execution of Mystery Shopping programs Collaboration on multidisciplinary studies with CX, Quant and Qual departments Industries covered: automotive, real estate, utility, retail
Ipsos
2014-05 - 2016-04
Research Executive
Prague
fulltime
Delivery and management of market research projects Project setup, fieldwork delivery, data quality check Results analysis and support on personal presentations
Academic Experience
Czech Technical University in Prague -
2014.09 - 2016.05
Master of Engineering, MEng in Economy and Management of Power Engineering
Czech Technical University in Prague -
2010.09 - 2014.05
Bachelor of Engineering, BE in Materials Structure and Properties