● One of the first employees of the fast-growing, London-based start-up ● My duties span across 3 business areas: ● Relationship Management: Built, grew and maintained relationships with high profile clients including hospitality and retail venues, shopping centers & stadiums ● Visited our high profile clients in person, trained them on how to use our service and kept them updated about any updates to our services ● Responsible for signing up and renewing of client contracts and gaining referrals ● Business Development: Identified opportunities for growth and pitched the service to potential clients via phone, email and face-to-face ● People Management: Recruited, on-boarded and managed a team of regional network executives based in different cities throughout UK

● Coordination of training materials and new starters’ induction ● Expense management and invoice processing ● Booking corporate travel and team social events ● Overseeing store events and internal staff communications

● Delivering intuitive and anticipatory customer service ● Handling client acquisition and appointment management ● Rapport building with personal shopping clients ● Trade report writing with the detailed breakdown of each day’s results ● Working towards the department’s sales targets and personal KPIs