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Luigi D'Agnelli

About

Customer Service Specialist

I am an excellent communicator and administrative with several years of work experience in international environments matured in four different countries (Ireland, Holland, Switzerland and Germany) in different areas which are not limited to Customer service but include also Collection, Sales and Finance, with the ability to deliver excellent and positive service and support with good organization and tasks’ management.

I am skilled in orders management, rental contrants, inquiries and complaints management and experienced with system such as SAP, Salesforce, JDE and Cobra.
During my career I have dealt with different parts such as customers, business partners, third parties ecc. 
My former supervisors looked at me  as a proactive and flexible person capable to work under pressure, with a high level of organizational awareness and customer focus, with the intent to create strong relationships in my work environment in order to achieve the highest service level and best target.

After un period in Germany, I came back to Switzerland with the intent to relocate for good and develop my career. Meanwhile I am supporting in smartworking my friend's company, managing orders, payment and other administrative tasks and I am trying to improve my german and french skills.

You will find me to be well-spoken, energetic, confident, and personable, the type of person on whom you and your customers or business partners will be able to rely.

Social Media:

Skills

Cash Collection

Complaint Management

Customer Service Skills

Order Management

Open for

fulltime

Work Experience

Sorrenti Healthcare

2021-04 -

Workplace
Administrative Support
Location

Remote

Employement type

parttime

Sixt Telesale GmbH

2019-09 - 2021-03

Workplace
International Senior Sales & Customer Service Coordinator
Location

Berlin, Germany

Employement type

fulltime

Sorrenti Healthcare S.r.l

2019-03 - 2019-05

Workplace
Administrative Support
Location

Canosa, Italy

Employement type

parttime

Autodesk Development Sàrl

2015-08 - 2017-07

Workplace
Partner & Client Service Representative
Location

Neuchâtel

Employement type

fulltime

Alcon

2012-05 - 2014-02

Workplace
AP Intercompany account payable
Location

Fribourg

Employement type

fulltime

Warnaco B.V.

2010-06 - 2012-04

Workplace
AP Payment process analyst
Location

Klundert, Netherlands

Employement type

fulltime

Whirlpool

2007-04 - 2009-05

Workplace
Assistant accountant
Location

Dublin, Ireland

Employement type

fulltime

Barclaycard International

2005-03 - 2007-04

Workplace
Customer Service & Collector
Location

Dublin, Ireland

Employement type

fulltime

Accademia Britannica Services S.r.l

2004-07 - 2004-08

Workplace
Group Leader
Location

Campobasso, Italy

Employement type

fulltime

Hotel Continental e dei Congressi

2004-02 - 2004-03

Workplace
Receptionist
Location

Rimini, Italy

Employement type

internship

Italcamel Travel Agency

2003-06 - 2003-09

Workplace
Steward
Location

Riccione, Italy

Employement type

fulltime

Academic Experience

Università di Rimini -

 

1997.10 - 2003.06

Master of Science, MSc in Tourism Economics