Marcel Lützelschwab
Location
Zug
Field of Study
Marketing Management
Expertise
Marketing | Customer Experience Management | Product Management
About
«With passion, I create and market products, services, and holistic customer experiences. I drive digital transformation and change processes, leading both employees and the organization to sustainable success—always with the goal of creating real value for customers.» «Companies are successful when they build on the strengths of their employees, foster a genuine learning culture, and consistently align developments with the needs, expectations, and emotions of their customers. This creates effectiveness and relevance, and drives customer loyalty as well as advocacy.»
Social Media:
Skills
Acquisition Sales
B2B Marketing
B2C Marketing
Business Growth Strategies
Business Process Management
CRM
Communications
Community Management
Content Management
Content-Marketing
Customer Experience Management
Digital Marketing
Digital Transformation
E-commerce
End-to-End Project Management
Global Product Management
Marketing Operations
Marketing Strategy
Product Information Management
Sales & Marketing
Strategic Marketing
Open for
fulltime
freelancer
parttime
Work Experience
Contractor
2024-12 -
Contractor Marketing Consultant & Interim Manager
Zug
freelancer
• Development of marketing strategies and go-to-market concepts for B2B/B2C customers • Analysis and optimization of the customer journey and customer experience management • Increasing the effectiveness of marketing initiatives and marketing operations • Digitalization of marketing processes and development of digital business models • Implementation and continuous development of marketing technologies (PIM, DAM, CMS)
V-ZUG AG
2018-12 - 2023-12
Head of Cross Product Management / Global Marketing
Zug
fulltime
• Product data vision, roadmap, and lifecycle governance • Company-wide MDM and PIM strategy and implementation • Optimization of data quality, consistency, flows, and processes • Digital product communication, pricing systems, and automation • Cross-functional project leadership and regulatory compliance
V-ZUG AG
2024-12 - 2025-11
Head of Product Content Data Management / Global Marketing
Zug
fulltime
• Design and scaling of an integrated MarTech stack (CMS, PIM, DAM, print) across systems and channels • Continuous optimization of content and omnichannel processes • Application of AI for translation and chatbot solutions • Business owner/project lead for cross-functional master data and interface initiatives
V-ZUG AG
2014-05 - 2019-10
Head of Strategic Projects / Global Marketing
Zug
fulltime
• Establishment and ownership of company-wide Product Data Management and Connectivity Product Management • Driving cross-portfolio digital transformation initiatives (IoT, connectivity, eco-management) • End-to-end Product Launch Management • Leadership and delivery of PIM implementation projects • Contribution to major enterprise system implementations (SAP S/4HANA, CRM, E-Commerce) • Definition and rollout of company-wide product master data standards and processes • Market research, trend and competitor analysis to support product strategy • Development and management of strategic partnerships
V-ZUG AG
2007-03 - 2014-05
Global Product Manager / Global Marketing
Zug
fulltime
• End-to-end responsibility for the product lifecycle of kitchen and laundry appliances • Strategic assortment, pricing, and growth planning • Management of OEM partners and full product portfolio ownership • Market, competitor, and performance analysis • Cross-functional project contribution representing Marketing, Sales, and Distribution • Development and execution of training and enablement programs • Product marketing and communication across sales materials, digital channels, PR, and training media • Negotiation and management of national and international suppliers • Coordination of marketing-related IT requirements
CAPS AG XEROX
2004-08 - 2007-03
Sales Manager Printing Media
Zug
fulltime
• Portfolio ownership and pricing strategy • Customer acquisition, retention, and expansion of order volumes • Negotiation of prices, terms, and conditions with customers and suppliers • Preparation of framework agreements, offers, and promotional campaigns • Sales forecasting, quarterly planning, and budget responsibility • Sales planning and coordination of sales and technical service activities • Development of sales and presentation materials for customer meetings, exhibitions, and trade shows • Training, coaching, and development of sales staff
Streamgate Trading AG
2000-10 - 2004-08
Commercial Employee
Zug
fulltime
• End-to-end responsibility for B2B and B2C e-commerce shops • Ownership of order management, procurement, customer communication, marketing, and shop development • Leadership and coordination of internal sales, procurement, and sales administration