◦ Co-built the Customer Success department from ground up, creating best practices to enhance client satisfaction and retention. ◦ Overseeing a team of 15 engineers (8 direct reports) on cross-functional projects, mentoring on both technical deliverables and client engagement. ◦ Recruited over 10 engineers across teams, helping scale the company’s talent base. ◦ Shaping product direction by aligning PM, R&D, and customer input to improve market fit and deployment success. ◦ Rolled out tools and digital workflows now used by all customers and over 200 employees across the company. ◦ Introduced structured workflows for resource planning, scheduling, and budget tracking across cross-functional teams. ◦ Collaborating with production, software, and partners to integrate automation into real-world industrial operations.

Applying robotics technologies to solve real-world problems at customer facilities. Leading customer projects, training users in operating the robots and commissioning the robots at the customer facilities for their specific use case. The responsibilities include: ◦ Organising and conducting of pilot deployments, customer projects, proof of concept tests and events around the world ◦ Representing ANYbotics towards industrial clients and consult customers on feasibility and requirements for their projects ◦ Educating new ANYmal users in our training sessions and help them set up their projects ◦ Providing technical support for our existing customers in various industries ◦ Developing tools and adaptations for customer specific solutions ◦ Providing feedback from the customers as input to our development teams

Support the main customers with customized sensor solutions: - Giving individual support and sharing expertise to customers around the world; key focus: South Korea and China. - Working with all company products and in all relevant markets. - Listening to the market needs and helping to develop new sensor solutions. - Customer project leader: engage between different stakeholders within the company and thrive for a successful project. - Using tools like embedded programming, IoT and fast prototyping to develop first concepts for customers.