-Conduct red‑teaming initiatives to stress‑test AI models by simulating malicious or adversarial prompts to identify exploitable weaknesses and safety risks. Contributions and awards in this area include: - Promotion to one of only five SMEs (Project Coordinators) in red teaming space, supporting analysts while collaborating with management and project representatives to optimise operational scheduling - Facilitate transitions into projects, coordinating disclosure processes where required. - Recipient of the Apple Ascent Award (Q3 2025) for outstanding performance, innovation, and teamwork within a department of 900+ employees - Foster improvement by piloting new processes and actively creating new ones, proactively seeking solutions and overseeing testing and implementation. -Document vulnerabilities in model behaviour and contribute to the development and refinement of internal safety guidelines. -Protection of user privacy through compliance with GDPR regulations during daily processing of users’ PII data. -Contributed to on‑device testing initiatives, compiling structured reports evaluating model behaviour and response quality.

-Managed full lifecycle case handling including investigation, decision making, and coordination of financial remediation for, postponed, rescheduled, and not-as-advertised events programme - investigation of events reported by attendees to be not as advertised or showing signs of cancellation or being rescheduled; - Management of disbursements, fully or partially holding events funds; Developing ad-hoc management procedures for large/high maintenance accounts. - Liaising between organisers and attendees, facilitating complaint resolution to satisfaction of both parties; - Processing refunds directly when needed, charging Organisers’ accounts through frozen funds; -Coordinated with payments and accounts receivable teams regarding frozen funds, refunds, and chargeback prevention. -Supervision of PR department communications. -Supported development, review, and optimisation of trust and safety operational procedures.

-Investigated fraudulent listings, suspicious account activity and spam bot behaviour -Investigating and processing unauthorised and unrecognised transactions. -Mentored new hires through shadowing and policy guidance. -Applied GDPR guidelines and jurisdiction‑specific regulatory requirements while processing high volumes of PII data.

-Processed Due Diligence screenings for KYC processes as part of Amazon’s seller onboarding: - Screened individuals against sanctioned and politically exposed persons (PEP) lists; - Verified seller business registration documentation and beneficial ownership information - Ensured compliance with relevant national regulations and internal policies. -Offered cross functional support to resolve sellers’ queries along with Seller Support and Buyer Support departments -Escalated high‑risk cases and collaborated with cross‑functional teams to resolve seller investigations.