Melissa Lemercier
Location
St. Gallen
Field of Study
Science
Expertise
Support and Operations
About
Support and Operations specialist
I love supporting, people companies and processes. For as long as I can remember I have wanted to make the lives of others easier whether it was in the school yard resolving confrontation with friends by making a game everyone wanted to play, or as an adult listening to customers and colleagues to identify pain points and create new processes. I work to create solutions where everyone wins. For me Support has always been a natural fit, it is an environment where I get to help others! Whether it is as simple as listening or complex as automating labor intesive task I love it all. The biggest lesson I have learnt in my career is that it is almost never a people problem and almost always a process problem.
Social Media:
Skills
Business Process Automation
Business Process Improvement
Can Do Approach
Collaborative Project Management
Customer Service
Customer Service Management
Customer Service Training
High Technical Aptitude
Microsoft
System Integration Testing
Open for
fulltime
cofounder
mentoring
Work Experience
Medtronic
2016-01 - 2017-07
Customer Service representitive
Zug
fulltime
Job was based in Sydney Australia. I provide phone support to Hospital administration, nurse's and doctors. Managed critical deliveries of medical devices and trained new hires.
Medtronic
2017-07 - 2019-07
Ecommerce and Operations Specialist
Zug
fulltime
Job Based in Sydney Australia. Created new processes for customer feedback management. Developed order automation via EDI for Australia New Zealand Japan and Indian Subcontinent. Trained staff in new processes both in country as well as internationally.
Alpine Glass
2020-01 - 2020-11
Office Manager
Zürich
fulltime
Job based in Jindabyne Australia. Order management, quoating, hiring and Customer Service
Frontify
2021-01 -
Customer Support Manager
St. Gallen
fulltime
Supporting customer with product based questions and resoluion of Bugs. Process documentation and automation for daily Suport tasks. Providing internal support to colleagues with highly technical questions.