1) Increased productivity by adhering to call scripts and maintaining control over the direction of calls. 2) Evaluated customer information to investigate problems, develop possible solutions, and ensure quality service. 3) Obtained sales by using strong communication and negotiation skills to maintain customer satisfaction. 4) Conducted outbound lead follow-ups with potential and existing customers via telephone to qualify leads and solicit donations.

1) Conducting budget studies on current and proposed IT spending plans to identify maximally effective business improvements and minimize unnecessary spending. 2) User management of Qnective's in-house developed software application Internal IT support; development of guides and tutorial videos to explain software usage, and one-on-one consultation. 3) Windows and macOS client setup and ongoing software updates for these clients. 4) Active Directory maintenance; adding and deleting users in Active Directory. 5) Closing trouble tickets quickly and efficiently with a high completion rate. 6) Completion rate Provide technical support to the project planning team in the development and implementing proposals and solutions to software issues: 6.1) Evaluation of new antivirus software features 6.2) Evaluation of a new customer relationship management tool 6.3) Evaluation of an open source inventory management program

1) Regardless of whether a company is evolving or new to the in the industry, I work with companies and organizations of all sizes to clarify their purpose, find their expression, understand their understand their customers, and define their goals. 2) I create brands that inspire. Branding is about expressing a company's personality and values and creating a comprehensive and consistent experience that resonates with customers and builds lasting relationships. 3) Navigating the connected world can be complicated. I help mediate the space between users and the information they need by developing intuitive, user-centric interfaces, that are engaging and appealing on all devices and clearly communicate.