Led the end-to-end implementation of a backup solution for Azure and Microsoft 365, conducting extensive market research to evaluate products, managing vendor selection, price negotiation, and delivering stakeholder presentations. Ensured compliance validation. Updated the Business Continuity Management (BCM) plan by establishing rules and policies for mass restoration scenarios. Executed CIS Benchmark audits across Microsoft 365 (EXO, SPO, Teams, ODrive), manually reviewing the environment to identify security vulnerabilities and compliance gaps. Collaborated with security and architecture teams to develop strategies and implemented configurations based on collective decisions. Automated repetitive tasks to address gaps, significantly strengthening the organization's security posture. Managed Microsoft 365 services. Exchange: all resources, mail flow, email security, retention policies, and archiving. Administered all Teams settings and policies across the organization, including external access configurations, Voice features, Direct Routing, AA, CQ and Live Events. SharePoint/OneDrive: governance policies, security settings, and global sharing policies. Managed user requests, service requests, incident resolution, and Level 2/3 escalations across all services. Collaborated with the Data Protection team to assess, advise, and manage file restoration and data deletion requests, utilizing eDiscovery tools or configuring legal holds. Served as the bridge to Microsoft, managing escalations, outages, and rollouts. Microsoft 365 Copilot enablement and testing, conducting ROI evaluations and providing insights.

Proof of concept for the implementation of the native Teams meeting room, phone and booking room devices, design of concept, testing, presentations to senior management. Creation of a custom Teams add-in. Managing and maintenance of the entire Teams environment with PowerShell script based policies and inherited AD group solutions. Testing and implementation of BYOK. Implementation and maintenance of information barriers. Implementation of an Enterprise Voice solution, testing for multiple regions. Preparation for operational readiness for starting support customers. Creation of a chatbot workflow for the ticketing system with predefined steps for the end user to resolve issues, with custom scripts for autonomous corrections. Conducting training for the L1/L2 team. Creation of a fluent knowledge library with articles for new releases, functionalizations, changes and updates, mapping them to the source list. Creation of information architecture for current Teams services and network solutions for existing banking solutions. Proxy testing of Microsoft Teams services. Health reporting

Running products and working with business stakeholders and engineering teams to define vision, roadmap, priorities and product features according to business and the needs of end users. Continuous analysis of feedback provided for IT services at every stage of life cycle. Planning, management, execution, analysis, and iteration of product development initiatives. Continuous stakeholder dialogue to enable high stakeholder value that meets both current and future needs. Continual monitoring of technology innovations and experimenting. Closely working with audit, compliance, microservices, complex partners, project managers to achieve roadmap and milestone goals. Knowledge on how customers use product. Coordinated the organization’s shift to remote work during COVID-19, implementing tools and strategies to maintain productivity and business continuity. Running the migration of Skype to Teams internally. Implementation of Enterprise Voice. Raising user adoption of new features and changes by releasing internal communication articles to create a valuable product of a modern workplace. Running the activity package together with Microsoft for reshaping the organizational view on how to use separate O365 products, services and make MS Teams a hub of everything. Making decisions on when to upgrade a product, what it should include, etc. Creation of the request process for ordering features. Assisting engineers and product specialists to insure a high-quality product development over time. Leading of vital activities for the opening of a new office: selecting video conferencing hardware, booking a room solution, background sound and visitor management SaaS&Hardware solutions