- Manage IT projects and take accountability for delivery in scope, on budget and on schedule - Establish project plans - Manage allocations and ensure resource availability for delivery - Set and track milestones and deliverables - Identify project risks and issues and propose mitigation actions

Program governance - Evaluate organizational capabilities to deliver (priorities, feasibility, readiness) - Identify organizational benefits for the program in relation with business goals and objectives - Provide guidance in organization strategies adaptation (plans, mission, changes, initiatives) Manage key stakeholders - Manage clients (identify, analyse, negotiate support, evaluate risks, manage engagement) - Facilitate communication in the program main language Define program - Assist sales team with business development and presales activities - Obtain agreement regarding the desired state - Protect requirements fluidity in desired future state - Clarify/define the expected benefits - Manage interdependency of benefits - Establish high-level road map with milestones/deadlines (estimates) - Define program deliverables - Define program RACI matrix - Define program KPIs Execute program - Establish consistency using uniform standards, resources, tools, etc. - Establish feedback process - Lead program HR function by training, coaching, mentoring, rewording - Review PMs performance - Implement and participate to diverse meetings (client, steerco) Control program - Monitor and control program performance through PM resources (costs, schedule, deliverables) - Analyse consolidated variances, trends - Provide summaries and reports of progress, forecasts (activities, risks, time, costs, scope) and recommendations - Manage changes and associated challenges - Conduct impact assessments of changes Close program - Obtain stakeholders approval for program and projects closure - Approve deliverables and projects closure - Conduct post review meetings - Report program lesson learned

Explore customer’s initial goals and needs, reasoning behind requirements Explore elicited and traced requirements. Develop project management plan Kick off meetings Manage project organization Estimate activity duration Estimate costs Perform change control Define, sequence activities together with the team Manage projects KPIs Take corrective and preventive actions Identify risks Collect requirements Lessons learned / sprint reviews

Requirement Gathering - Work with our clients to analyze their requirements from both a functional and technical perspective. Project Management - Liaise with internal & external stakeholders and deliver projects in a timely manner. Deployment - Configure, integrate and customize our products to fulfill the client's business requirements Consultation - Bespoke integration or on-site expert consultant. Proactively improve processes to promote better quality and safer deployments Assist the support team on the most critical support cases *2years maternity break

Project Planning phase: - Creation of the project plan - SPOC for the stakeholders - Preparation of reports and presentations for new clients - Communication with all stakeholders - Business Analysis Project Implementation phase: - Integration of the archiving application on new devices - Testing new software releases (UAT) - Provide application training for end users - Continuous improvement of application (new features) - Communication with all stakeholders - Business Analysis Project Support phase - 2nd and 3rd Level problem solving - Creation of documentation materials and keeping the database up to date - Provide training and continuous support for 1st Level - Communication with all stakeholders