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Pipsa Malviina Alapuranen

About

Business Development graduate

Business Development and Promotion graduate with a proven track record in international collaboration, and with excellent problem-solving skills. Shown doer attitude and leadership even in ultimate stressful conditions. Enjoys working with like-minded people and hands-on goals in a dynamic environment.

Social Media:

Skills

Communications

Customer Experience

Customer Experience Analysis

Daily Operations Management

English

Establishing Strategic Partnerships

Experience Design

Finnish

Leadership

Marketing Strategy

New Customer Acquisitions

Operations Coordination

Process Optimization

Small Business Development

Storytelling

Travel & Tourism

Open for

parttime

Work Experience

LiLi Centre

2022-08 -

Workplace
Volunteer Coordinator
Location

Lucerne

Employement type

unknown

Developing and implementing volunteer engagement program. Recruiting and training volunteers.

SEC Brand Werbung AG

2022-02 - 2022-04

Workplace
(Student) Strategic Analyst
Location

Lucerne

Employement type

parttime

Developing and implementing visibility and marketing strategy of VisitLocals-activity platform. Acquiring operations and marketing partnerships. Performing UX analysis and introducing an improvement strategy.

Dr. Med. Robert Kyd

2018-08 - 2021-01

Workplace
Cleaner
Location

Zürich

Employement type

parttime

Family Lagae

2020-05 - 2020-08

Workplace
Nanny
Location

Zürich

Employement type

parttime

Family Mihic-Weber

2018-10 - 2019-07

Workplace
Nanny
Location

Bäch

Employement type

parttime

Municipality of Enontekiö

2018-01 - 2018-06

Workplace
School Assistant
Location

Enontekiö (FIN)

Employement type

fulltime

Developing learning practices for a preparatory instruction class as a member of an education team. Designing and organising after-school activities to support the cultural integration of the students and their families.

Airpro Oy

2007-11 - 2016-09

Workplace
Airport Service Officer
Location

Enontekiö (FIN)

Employement type

parttime

Managing operations, and communications with domestic and international stakeholders. Improving turn-around efficiency and safety protocols through process optimisation. Leading passenger handling team.

Lapin Alueteatteriyhdistys Ry.

2012-01 - 2015-11

Workplace
Working student
Location

Rovaniemi (FIN)

Employement type

parttime

Developing overall customer experience. Performing sales, bookings and invoicing. Planning and executing the safety and security procedures.

Carlingford Adventure Centre

2014-05 - 2014-08

Workplace
Intern
Location

Carlingford (IRL)

Employement type

internship

Performing in-person and online sales. Maintaining customer relations through personal communication. Conducting weekly bookkeeping of sales and bookings. Promoting company´s services in day-today circumstances and events.

Ounasvaaran Latu Ry./WSWC 2014

2014-03 - 2014-03

Workplace
Customer Service Respresentative
Location

Rovaniemi (FIN)

Employement type

fulltime

Designing and planning the customer service experience. Developing the safety and security procedures. Maintaining the social media channels.

RTG Ground Handling Oy

2012-07 - 2012-08

Workplace
Airport Service Officer
Location

Joensuu (FIN)

Employement type

fulltime

Performing customer service and passenger handling duties. Performing sales and bookings.

RTG Ground Handling Oy

2012-02 - 2012-03

Workplace
Airport Service Officer
Location

Joensuu (FIN)

Employement type

parttime

Performing customer service and passenger handling duties. Performing sales and bookings.

Staffpoint Oy

2011-05 - 2011-10

Workplace
Houskeeper
Location

Rovaniemi (FIN)

Employement type

fulltime

Hotel Hetan Majatalo

2010-02 - 2010-05

Workplace
Intern
Location

Enontekiö (FIN)

Employement type

internship

Designing holiday packages. Acquiring sales and marketing partnerships. Performing in-person and telephone sales. Organising and supervising customer experiences.

S.C. Services s.r.l.

2009-10 - 2009-11

Workplace
Intern
Location

Termoli (IT)

Employement type

internship

Developing incoming and outgoing holiday packages from region of Molise (IT). Implementing an improved client data system together with a team. Collecting a comprehensive data base for competitive analysis.

Enontekiön Kehitys Oy

2009-08 - 2009-10

Workplace
Intern
Location

Enontekiö (FIN)

Employement type

internship

Developing and implementing tourism destination´s marketing strategy. Promoting regional tourism services and products to domestic and international travellers.

Academic Experience

Lucerne University of Applied Sciences and Arts -

 

2020.09 - now

Master of Science, MSc in Business Administration, major in Business Development and Promotion

Lapland University of Applied Sciences and Arts, Finland -

 

2012.09 - 2015.12

Bachelor of Arts, BA in Hospitality Management, major in Tourism