
Pipsa Malviina Alapuranen
Location
Lucerne
Field of Study
Business Development and Promotion
Expertise
Business development, Experience development
About
Business Development graduate
Business Development and Promotion graduate with a proven track record in international collaboration, and with excellent problem-solving skills. Shown doer attitude and leadership even in ultimate stressful conditions. Enjoys working with like-minded people and hands-on goals in a dynamic environment.
Social Media:
Skills
Communications
Customer Experience
Customer Experience Analysis
Daily Operations Management
English
Establishing Strategic Partnerships
Experience Design
Finnish
Leadership
Marketing Strategy
New Customer Acquisitions
Operations Coordination
Process Optimization
Small Business Development
Storytelling
Travel & Tourism
Open for
parttime
Work Experience
LiLi Centre
2022-08 -
Volunteer Coordinator
Lucerne
unknown
Developing and implementing volunteer engagement program. Recruiting and training volunteers.
SEC Brand Werbung AG
2022-02 - 2022-04
(Student) Strategic Analyst
Lucerne
parttime
Developing and implementing visibility and marketing strategy of VisitLocals-activity platform. Acquiring operations and marketing partnerships. Performing UX analysis and introducing an improvement strategy.
Dr. Med. Robert Kyd
2018-08 - 2021-01
Cleaner
Zürich
parttime
Family Lagae
2020-05 - 2020-08
Nanny
Zürich
parttime
Family Mihic-Weber
2018-10 - 2019-07
Nanny
Bäch
parttime
Municipality of Enontekiö
2018-01 - 2018-06
School Assistant
Enontekiö (FIN)
fulltime
Developing learning practices for a preparatory instruction class as a member of an education team. Designing and organising after-school activities to support the cultural integration of the students and their families.
Airpro Oy
2007-11 - 2016-09
Airport Service Officer
Enontekiö (FIN)
parttime
Managing operations, and communications with domestic and international stakeholders. Improving turn-around efficiency and safety protocols through process optimisation. Leading passenger handling team.
Lapin Alueteatteriyhdistys Ry.
2012-01 - 2015-11
Working student
Rovaniemi (FIN)
parttime
Developing overall customer experience. Performing sales, bookings and invoicing. Planning and executing the safety and security procedures.
Carlingford Adventure Centre
2014-05 - 2014-08
Intern
Carlingford (IRL)
internship
Performing in-person and online sales. Maintaining customer relations through personal communication. Conducting weekly bookkeeping of sales and bookings. Promoting company´s services in day-today circumstances and events.
Ounasvaaran Latu Ry./WSWC 2014
2014-03 - 2014-03
Customer Service Respresentative
Rovaniemi (FIN)
fulltime
Designing and planning the customer service experience. Developing the safety and security procedures. Maintaining the social media channels.
RTG Ground Handling Oy
2012-07 - 2012-08
Airport Service Officer
Joensuu (FIN)
fulltime
Performing customer service and passenger handling duties. Performing sales and bookings.
RTG Ground Handling Oy
2012-02 - 2012-03
Airport Service Officer
Joensuu (FIN)
parttime
Performing customer service and passenger handling duties. Performing sales and bookings.
Staffpoint Oy
2011-05 - 2011-10
Houskeeper
Rovaniemi (FIN)
fulltime
Hotel Hetan Majatalo
2010-02 - 2010-05
Intern
Enontekiö (FIN)
internship
Designing holiday packages. Acquiring sales and marketing partnerships. Performing in-person and telephone sales. Organising and supervising customer experiences.
S.C. Services s.r.l.
2009-10 - 2009-11
Intern
Termoli (IT)
internship
Developing incoming and outgoing holiday packages from region of Molise (IT). Implementing an improved client data system together with a team. Collecting a comprehensive data base for competitive analysis.
Enontekiön Kehitys Oy
2009-08 - 2009-10
Intern
Enontekiö (FIN)
internship
Developing and implementing tourism destination´s marketing strategy. Promoting regional tourism services and products to domestic and international travellers.
Academic Experience
Lucerne University of Applied Sciences and Arts -
2020.09 - now
Master of Science, MSc in Business Administration, major in Business Development and Promotion
Lapland University of Applied Sciences and Arts, Finland -
2012.09 - 2015.12
Bachelor of Arts, BA in Hospitality Management, major in Tourism