Renewals Manager is working with a multi-million portfolio of customers in a highly visible position that includes hands-on engagement with customers, strategic regional partners and internal teams, ensuring that the portfolio of contracts are renewed and closed in a timely manner while mitigating risk and minimising attrition (less than 1.2% YTD). Proven track record of reaching and exceeding targets set by the business by focusing on nurturing and growing the relationship with customers through prescriptive up-selling, price increases (average 15% YTD) and upgrades. Strong communication skills help efficiently and effectively communicate with individuals from a variety of backgrounds and hierarchical levels, ranging from negotiations and engagement with C-level decision-makers on the customers’ end to leveraging internal cross-functional resources to ensure a holistic, deep view of customer requirements and objectives and defining a strategy to drive retention and growth.

Account management of members of the Alumni program, including communication management, content development, organisation of Alumni events. Writing and proofreading academic and non-academic content.

As a Renewals Manager for the EMEA region at Workshare, I managed a multi-million renewals pipeline, both direct and through the channel regional partners, while ensuring the management and growth of the existing customer base. I invested systematic efforts to create and nurture a relationship with existing clients, encouraging them to stay and keep investing in their relationship with Workshare. I managed the commercial aspect of the relationships with the existing customers, the renewals process, internal and external expectations, and the negotiation process.

As a Renewals Representative, I reported to the Renewals Manager for the EMEA region and was responsible for building and growing a revenue stream within a defined territory. I was looking after a focused portfolio of customers and responsible for ensuring timely renewals and growth of a focused named list of existing customer accounts.