Manages the sales and marketing for hospitality management software and website services of international companies to the local market. Namely, Silverbyte Optima Hospitality Property Management Solutions (http://silverbyte.com/) and Simplex Website and Website Booking Engine for Hotels (https://www.simplex-ltd.com/) Distributes marketing materials from client companies to potential customers. Performs product presentations for different levels of management, including Owners and C-Suite Levels. Manages social media and initiates marketing campaigns and ads. Plans and organize events to promote products and services. Builds customer data to align the right product for the customers. Plans and executes projects from onboarding to hand-holding. Creates training plans and trains customers to be an expert on the product and train their teams (Train the Trainer). Initiated the use of the first support ticketing system for local support to handle after-sales issues. Resolves customer complaints/questions via phone, email, chats, and other media the customer uses. Performs Quality Assurance/ Assessment for products before it rolls out to customers. Evaluates the needs of the customers and relay them to the developers as product development requests. Established the first local satellite support service in the Philippines for offshore clients.

Created course outline for subject Multicultural Diversity in the Workplace for Tourism Professionals Supervised the course activities for the class

Created sales forecast and marketing plan, also managed the hotel’s social media accounts. Built partnerships to promote the hotel. Implemented Yield and Revenue Management strategies to maximize sales. Manage hotel's extranets and travel agencies and corporate accounts contracts.