Create a proof-of-concept 3D experience to make cultural pillars more immersive. Establish dashboards and routine status meetings with top management to ensure adherence to group-wide KPIs. Conduct 20+ leadership seminars worldwide to drive change more successfully and become less risk-averse. Establish culture of learning by launching and testing EdCast – platform for learning experiences with 1K users. Develop data-driven optimization "Cookbook" method to drive Digital Operations program comprising digitalization, robotics, and automation from IT standpoint. Streamline E2E procedure within group operations. Report to senior management and carry out big data visualization in Tableau. Aid organizational readiness, consolidate demographic data to ‘MySkills’ output, and manage process improvement. Create flexible and scalable organizations and build training plans for employees.

Integrated Global Production Services structure into new Group Technology Target Operating Model. Coordinated governance and transformation tracking. Delayered the structure, harmonized the span of control concept and applied the regional setup into practice. Supported the local administration.

Concluded two complete waves with emphasis on the customer's voice, organization, and competencies. Arranged and carried out a number of workshops, boot camps, and informational exchanges amongst various change teams. Obtained in-depth training on the entire Lean technique from external partner.

Monitored the observance of the service level. Organized task forces in case of serious situations. Established and sustained knowledge database entries for the different departments. Oversaw incident and problem management. Managed 20 solutions, monthly reporting, continuous service improvement, and stakeholder management.