Lead the creation and implementation of innovative production strategy in 6 Markets in LATAM & APAC Guide cross-functional collaborations with 6 European Regional offices, 3 North American Sales offices, Market Development Team and Event Team, influencing on product development and CX improvement. Made 15 department processes more effective by identifying slow-downs and led cross-teams collaboration with Business Analyst to adjust them. Train, mentor and support a high-performing team of 4, providing regular performance review, feedback and coaching in deficient areas to support career development. Oversee the content creation and implementation for 8 product trainings to Sales Departments

Spearhead 30 key business optimization projects for the Operations Department, driving adoption of digital tools that generate new value and improve employee experiences. Develop Senior-level communications (10 Executives) to uncover areas of improvement focused on strategic development, own and drive stakeholder management, and ensure appropriate corporate communication according to commitments Work collaboratively and cross-functionally with multiple partners in 6+ departments worldwide with agile practices (Sales, Operations, Travel, IT, TBI & Analytics, Product Owners, Finance). Manage 2 teams of 8 people based in Zurich, Panama City and Tokyo (both in person and remotely). Primary point of contact for key stakeholders across all levels and geographies of the organization.

Portfolio management for over 15,000 customers and annual budget of $25Mil. Responsible of defining and implementing portfolio strategy, focused on optimizing costs and quality (YOY NPS increase by 5% with no overall costs increase). In charge of partnerships management with pillar suppliers (i.e. Vatican & Colosseum) for yearly service units for 80,000+ customers & yearly costs of over 3 Millions EUR. Daily data analysis for performance trends & to ensure successful customer experience (EOY portfolio NPS of 80 with 8.5/10 Customer Experience score) Recruit and mentor 10 team members while driving overall team performance

Oversee area operations and logistics with EOY NPS increased by 5%. Drive positive customer experiences on the educational travel segment (YOY increase by 10%) Headed negotiations with suppliers regarding contract price and terms, as well as evaluating and managing their quality of services to be provided for 70,000 travelers in the area. Monitor projected cost and components to ensure on-budget production through Power BI reports. Serve as a key member of the Event Team for the annual Summit organization in Milan (IT) for 4,000 students from North America, collaborating with suppliers and resulting in cost savings of more than 50,000 EUR

Client & Strategy Manager Assistant in one of the leading content marketing agencies in the UK. Collaborate with 3 departments to identify and monitor main market elements according to client’s needs and goals. Dedicated to the determination and analysis of 5 clients’ business personas. Supported in generating a detailed half year content strategy Designed client’s strategy final presentation using Power Point & Photoshop.

Creation and maintenance of the online reputation and customer flow based on 6 destination portals and 8 reviews websites. Design and execution of 4 customized online marketing campaign. Improved online appeal of the business (with a bounce rate of 22%) by the renovation of the official website. Grew costumer flow by 10% through social media and e-mail marketing campaigns. Supported daily operations & staff team management (12 employees)

Operations management according to company standards & guest expectations. In charge of Guest Services & Front Office. Responsible for Accounting, Invoice, Cost Control & Contract Management. Managed bookings & POs through 6 destination portals, official website and hotel management program to maximize profits. Designed and executed 5 online marketing campaigns to increase customer flow and strengthen online reputation, resulting in an increase of 25% in revenue and 70% in online traffic in 2 years.

Creation and maintenance of the online reputation and customer flow based on 6 destination portals and 8 reviews websites. Design and execution of 4 customized online marketing campaign. Improved online appeal of the business (with a bounce rate of 22%) by the renovation of the official website. Grew costumer flow by 10% through social media and e-mail marketing campaigns. Supported daily operations & staff team management (12 employees)