 Analysis and optimization of existing structures and processes with the aim of working more efficiently  Customer Journey design  Management of innovation and digitalization projects  Responsible for operations in the absence of the General Manager  Head of Covid task force

Email Marketing & Business Process Automation, Social Media, CRM

 Development and implementation of a CSR strategy including its internal communication  Leadership of the internal environmental group "The Green Busters" and management of various CSR projects  Development and implementation of an internal management system  Responsible for training management, implementation of LQA service standards, continuous improvement management and any guest feedbacks

 Leading the purchasing management  Organization and control of the flow of goods, inventory  Programming of the Micros cash register system

 Management of the F&B secretariat incl. budgeting and marketing planning  Substitution of the Director of F&B  Organization of large events with up to 1'000 guests  Project management in the area of F&B and controlling

 Analysis & development of social media concept  New customer acquisition, customer care  Recruitment of employees  Creation of communication concept & business plan

 Internship in all administrative and operational departments of the hotel  Management of the own service station as well as deputy of the department in absence of the manager  Wine cellar management