Our team is responsible for leading global strategic account management and client excellence initiatives. We monitor current business performance, and foster collaboration to drive innovation and achieve exceptional client service and growth. I am responsible for leading various activities crucial to our mandate.

Liaised with project lead and executive sponsor on a regulation-driven technology transformation project, coordinated planning phase activities of the business rollout, analysed business processes, tracked progress and built strong relationships with stakeholders.

Drove strategic agenda through tactical fund growth, streamlined processes leveraging on technology and collaborated with stakeholders on the comprehensive analysis of communication initiatives.

Developed communication and engagement plans for stakeholders, coordinated events across Switzerland to achieve full buy-in and conducted analytics reporting to track project status and mitigate risks.

Collaborated with technology and business stakeholders to realise objectives, implemented best practices to achieve the highest standards in client relations, teamed with strategic marketing to create a comprehensive project plan outlining a data-driven growth strategy.