Thomas Schmidli
Location
Valais
Field of Study
Business and Finance
About
Incident manager
I'm a very motivated person and always eager to learn more and accomplish new challenges. After graduation I went straight to Seattle to learn English. Then I joined the Swiss army where I was taught to never give up and always give the best of yourself. After becoming a Sergeant I learned all the skills to become a leader. Right after it I moved to Vienna and joined Bitpanda in the customer care department where I became a trainer after 3 months and the person of contact for incident management related topic after 5 months.
Social Media:
Skills
Incident Handling
Incident Investigation
Incident Reporting
Incident Response
Major Incident Management
Python
Security Incident Response
Open for
fulltime
cofounder
parttime
Work Experience
Bitpanda
2021-12 - 2022-06
Incident manager PoC
Remote
fulltime
Specialist/trainer in the FIAT topic. I trained new joiners about the FIAT topic. I also became the PoC (person of contact) for everything related to incident. I was managing incidents (around 10 per week) between developers and the Customer Care department.
Groupe Mutuel
2021-06 - 2021-09
Insurance Agent
Valais
fulltime
Managing a portfolio of 8'000 to 10'000 customers during that period. My objectives were to resolve customers problems in various areas such as litigation, legal and administrative contract data, claims and benefits. I also trained the juniors.
Swiss Army
2020-01 - 2020-10
Sergeant
Bern
fulltime
Management and responsibility for the safety of a group of 50 peoples. Important skills: Thoroughness, organization, discipline, firmness and empathy. This experience allowed me to exceed my intellectual and physical limits in an unsafe environment.
Groupe Mutuel
2019-08 - 2019-12
Insurance Agent
Valais
fulltime
Managing a portfolio of 8'000 to 10'000 customers during that period. My objectives were to resolve customers problems in various areas such as litigation, legal and administrative contract data, claims and benefits. I also trained the juniors.
Academic Experience
Evergreen State College - Seattle -
2018.09 - 2019.06
Master of Business Administration, MBA in English