We are looking for a Growth / Customer Success Associate to take on a multi-faceted, dynamic role in our User team. Part of your role will be to assist our customers when using our products and services, resolve user queries, and guide them through the Liiva platform features and functionalities. Other time will be spent working with marketing team members to deliver content. You will also be encouraged to come up with your own ideas to attract new users, and collaborate with Product or Operations teams to relay user feedback and innovate together to continue building an exceptional digital product. Where: in our Zürich office, in addition to some remote days as a possibility When: start date is not as important as the finding the "right" candidate. We can agree on a date that works for you How much: the expected salary range is 75,000 - 95,000 CHF (exceptions are made to allow for the best overall/skills fit) Why: we don't do BS, and prefer to get stuff done. We grow and nurture standout talent, and are not shy to promote our rising stars and fast-track their career growth. Your day-to-day Respond to user queries in a timely and accurate way, via phone, email or chat Identify user needs and help them use specific product features Update our internal databases with information about technical issues and useful discussions with customers Monitor customer feedback on social media and reach out when needed to provide assistance Report product bugs and gather customer feedback to share with our Product team Collaborate with Marketing team to produce and distribute newsletter and other direct marketing materials Requirements Experience as a Customer Success Associate or similar customer facing role for a digital product Understanding of how CRM systems work (we use Salesforce, but any CRM know-how is useful) Drive to participate fully in an early stage company, and the ability to work with many different teams to meet user needs Swiss German fluency (primary user language), English (company language) Swiss, EU, or other passport holder that has the ability to work in Switzerland Please apply with a CV in English or German. The position is set up to handle a 100% workload, but as we are building up many positions in the team, there is the flexibility to adjust the workload to 80-90%. Benefits We hire exceptional talent. Our Employer Value Proposition focuses on a core philosophy: Liiva Develops. To enable our team to continue doing their best work and becoming their best professional and personal selves, we provide attractive and valuable benefits in three areas: Skills, Team, and Life. More details on our careers page. About Liiva & Company Culture We founded in early 2021 as the daughter company of Raiffeisen and Mobiliar. Since going live with our digital platform, we have a strong user base and continue to add value with rapid new feature releases. As a team of 20 (Zürich) + 15 (Warsaw) members, we are at the ground level of building the company culture. We believe in creating a participatory environment that enables autonomy and innovation. We work hybrid, and come together in our new Zürich Binz office for collaboration, fun, and also opportunities to focus whilst being surrounded by driven colleagues. You will meet some of us during the interview process and get a sense if the team is the right fit for you. Apply on the careers page on our website: https://www.liiva.ch/en