To help us in our expansion's journey, we are looking for talented people, driven to make a difference and dedicated to excellence and hard work. We need a rockstar team with a team first mindset ready to grind. If this sounds like you, give us a shout! What you'll do : • Support other roles within the operations team • Manage the follow-up and retention of a portfolio of strategic clients • Maximize efficiency for onboardings and boost conversion rates with your detail-orientation and focus • Define your own strategy for monitoring your portfolio according to the needs and type of clients • Provide business activity review and technical/functional workshops • Identify any recurring issues or needs and provide reports to the other internal teams • Closely monitor the customer’s activity and performance, escalating issues to the appropriate teams and service providers What we’re looking for: • Strong communication skills. You communicate problems, system errors or other queries to your team and customers and you are comfortable on the phone able to adjust your tone to your audience. • Attention to detail. Meticulous and a strong ability to remain focused. • Structured thinking. Very organized and able to handle multiple priorities. • French native. Both written and spoken fluently.